Terms of service

Held & Honest Terms of Service
Last updated: January 21, 2026

Welcome to Held & Honest. By accessing, browsing, or purchasing from our website (the “Site”), you agree to these Terms of Service (“Terms”). Please read them carefully before using our Site or Services.

These Terms are entered into by and between you and Held & Honest (“we,” “us,” or “our”).

1. Use of This Website

All content on this website is provided for general information and personal use only.
We reserve the right to update or change content, pricing, or availability at any time without notice.
Unauthorized use of this website or its content may result in legal action.

2. Eligibility

You must be at least 18 years old (or the age of majority in your state or country) to use our Site or make a purchase.

3. Product Information

We make every effort to describe our products accurately. However, we cannot guarantee that your screen’s display of colors or textures perfectly matches the physical product.
We reserve the right to limit sales of our products to any person, region, or jurisdiction and may do so on a case-by-case basis.

4. Your Account

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
You agree to notify us immediately if you suspect unauthorized use of your account.

5. Privacy

Your use of this Site and submission of data are governed by our Privacy Policy and Return & Refund Policy, which explain how we collect, use, and protect your personal information.

6. Orders, Billing & Payment

You agree to provide current, complete, and accurate billing and contact information for all purchases.
We reserve the right to refuse, limit, or cancel any order, including suspected fraudulent or high-risk transactions.
Prices for our products are subject to change without notice.

7. Returns & Refunds

Our Return & Refund Policy outlines eligibility, timeframes, and the process for requesting a return or refund.
By purchasing from our Site, you agree to those terms.

8. Third-Party Links & Services

Our Site may include links to third-party websites or services for your convenience.
Held & Honest is not responsible for the content, privacy practices, or reliability of any third-party sites.

9. Feedback & Submissions

Any feedback, suggestions, reviews, or creative materials submitted to us may be used, edited, or published by Held & Honest for marketing or product improvement purposes without restriction or compensation.

10. Intellectual Property

All content on this Site — including text, graphics, logos, images, product photos, and digital materials — is the property of Held & Honest and is protected by copyright and trademark laws.
You may not reproduce, modify, or distribute our content for commercial use without written permission.

11. Prohibited Use

You agree not to use this Site or its content:

  • For any unlawful purpose

  • To violate any local, state, national, or international laws

  • To infringe upon our intellectual property or proprietary rights

  • To transmit malware or disrupt the Site’s functionality

  • To impersonate another person or misrepresent your identity

12. Limitation of Liability

To the fullest extent permitted by law, Held & Honest and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it.

This includes, but is not limited to: lost profits, data loss, delivery delays, or misuse of the product.

13. Indemnification

You agree to indemnify and hold harmless Held & Honest, its affiliates, employees, and service providers from any claims, damages, or expenses arising out of your misuse of the Site or violation of these Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States.
Any disputes arising out of or relating to these Terms will be resolved exclusively in a court of competent jurisdiction within the United States.

15. Changes to These Terms

We may revise these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date.
Your continued use of the Site after any updates constitutes acceptance of the new Terms.

16. SMS/Text Messaging Terms

By enrolling in our SMS/text messaging program, you also agree to our Messaging Terms and Messaging Privacy Policy provided by our messaging partner.

By opting in:

  • You consent to receive recurring automated marketing messages (e.g., cart reminders, promotions, order updates)

  • Consent is not a condition of purchase

  • Message frequency may vary

  • Message & data rates may apply

  • You may opt out at any time by replying STOP

  • For help, reply HELP

  • We are not responsible for delays or failures in message delivery

📩 Contact Us

For questions about these Terms, please contact us:
assistant@heldhonest.com