Privacy policy

Held & Honest Privacy Policy
Last updated: January 21, 2026

At Held & Honest (“we,” “us,” or “our”), your privacy matters. We respect your personal information and never sell your data. This Privacy Policy explains how we collect, use, and share your information when you visit, shop, or communicate with us through our website or related services (the “Services”).

By using our website, email, or SMS/text messaging features, you agree to this Privacy Policy and any applicable Messaging Terms and Messaging Privacy Policy.

1. Who We Are

Held & Honest (“we,” “us,” or “our”) operates this website and related services.

Email: assistant@heldandhonest.com

We are the data controller of your personal information under applicable laws.

2. Personal Information We Collect

We may collect the following categories of personal data:

  • Contact details: name, address, phone number, email

  • Payment details: payment method, billing information, transaction data

  • Account information: username, password, preferences

  • Order and transaction history: viewed, purchased, returned items

  • Communications: emails, messages, or support inquiries

  • Device and usage data: browser type, IP address, cookies, session activity

3. How We Collect Information

We collect information:

  • Directly from you when you create an account, place an order, or contact support

  • Automatically through cookies, analytics, and similar technologies

  • From partners and service providers (e.g., Shopify, payment processors, fulfillment partners)

4. How We Use Your Information

We use personal information to:

  • Process orders and provide customer support

  • Improve and personalize your shopping experience

  • Send updates about your orders or account

  • Send marketing communications (if you opt in via email or SMS)

  • Detect and prevent fraud or unauthorized activity

  • Comply with legal obligations

You may opt out of marketing emails at any time using the “unsubscribe” link in our messages.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze traffic and site performance

  • Show relevant ads across platforms

You can adjust your browser settings to disable cookies or manage preferences at any time.

6. How We Share Information

We may share limited personal information with:

  • Shopify, our eCommerce platform provider

  • Payment processors to securely complete transactions

  • Fulfillment and logistics partners to deliver your order

  • Marketing and analytics partners to improve performance and show relevant ads

  • Legal authorities when required by law

We never sell your personal information for monetary gain.

7. Security and Data Retention

We implement reasonable security measures to protect your personal data. While no system is 100% secure, we continuously monitor and improve our safeguards.

We retain your data only as long as necessary for business operations, legal compliance, or to fulfill your requests.

8. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your data

  • Request a copy of your information

  • Object to or restrict certain processing

  • Withdraw consent for marketing at any time

  • Opt out of targeted advertising or data sharing

You can exercise these rights by contacting us at assistant@heldhonest.com.

9. International Transfers

If you are outside the United States, your data may be transferred to and processed in the U.S. under appropriate safeguards (such as Standard Contractual Clauses).

10. Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this policy periodically to reflect business, legal, or regulatory changes. The “Last updated” date will always show the latest revision.

12. Contact Us

For privacy-related questions, rights requests, or complaints:
📧 assistant@heldhonest.com

13. SMS/Text Messaging (Postscript)

If you opt in to receive SMS or text messages from us, the following apply in addition to this Privacy Policy:

  • By subscribing, you agree to our Messaging Terms and Messaging Privacy Policy

  • Message frequency varies; message & data rates may apply

  • You can opt out anytime by replying STOP; for help, reply HELP

  • Consent to receive marketing texts is not a condition of purchase

  • We may use SMS for transactional updates (order + shipping notices) and/or promotional messages if you have consented