Shipping policy
📦 Held & Honest Shipping Policy
Last updated: January 21, 2026
At Held & Honest, we take pride in delivering your order with care, speed, and clarity. Please review the details of our shipping process below.
🕒 Order Processing
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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You’ll receive:
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An order confirmation email after placing your order
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A shipping confirmation email with a tracking number once your package has shipped
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Orders placed during high-volume periods (holidays, restocks, or sales) may take slightly longer to process.
🚚 Delivery Times
After processing, typical delivery times are:
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United States: 5–15 business days
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International: 10–20 business days
Delivery times may vary based on your location, customs delays, or carrier conditions beyond our control.
💰 Shipping Costs & Customs
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U.S. Orders: Free standard shipping on all orders over $50.
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International Orders: Rates are calculated at checkout based on your location
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Customs & Duties: International customers are responsible for any import duties, taxes, or customs fees imposed by their local government
🌍 Where We Ship
We currently ship to most countries worldwide.
If your country is not available at checkout, please contact us at assistant@heldhonest.com for assistance.
🔍 Tracking Your Order
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Once your order ships, you’ll receive an email with a tracking link
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Please allow 24–48 hours for tracking updates to appear after shipment
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You can track your order anytime using the link provided in your shipping email
❗ Delays or Missing Packages
If your order is delayed or appears lost:
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Contact us at assistant@heldhonest.com with your order number
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We’ll work with the carrier to locate or replace your package where appropriate
For missing or damaged packages, please reach out within 14 days of the expected delivery date so we can assist promptly.
🛑 Address Accuracy
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Please double-check your shipping address before completing your order
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We are not responsible for packages delivered to incorrect or incomplete addresses provided at checkout
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If you realize there is an error after placing your order, email us within 24 hours so we can attempt to correct it before shipment
📦 Damaged Items or Issues
If your order arrives damaged, please email assistant@heldhonest.com with:
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Your order number
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A photo of the damaged item and packaging
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A brief description of the issue
🔁 Returns
For return eligibility, please refer to our Return & Refund Policy.
All returns must be initiated within 30 days of delivery.
📍 Fulfillment Origin
All Held & Honest orders are processed and packaged at our fulfillment partner facilities located in China and the United States, depending on stock availability.
We work closely with trusted logistics partners to ensure reliable, trackable delivery worldwide.
Typical delivery times:
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United States: 7–15 business days
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International: 10–20 business days
During high-volume periods (such as holidays or restocks), shipping times may extend slightly.
Every order includes tracking information once dispatched so you can monitor progress every step of the way.
🙏 Thank You
We’re honored to be part of your self-growth journey and appreciate your trust in Held & Honest.
If you ever need help, don’t hesitate to contact us — our team is here to ensure your experience is clear, calm, and reliable.