Refund policy

Held & Honest Return & Refund Policy
Last updated: [01-21-2026]

At Held & Honest

We take pride in the quality of our products and want every customer to have a clear understanding of our return and refund process before purchasing.

By placing an order on our website, you agree to the terms outlined in this policy.

Return Window

Return requests must be submitted within 30 days of delivery, based on the carrier’s tracking confirmation.

Requests made after this timeframe are not eligible for review.

Return Eligibility

To qualify for a return, all of the following conditions must be met:

  • The journal must be unused or gently handled

  • Pages must be free of writing, markings, or impressions

  • The journal must be returned in its original packaging

  • The item must be received in resalable condition

  • The return must be approved before shipment

Returns that do not meet these requirements may be declined.

How to Request a Return

To request a return, email assistant@heldhonest.com with:

  • Your order number

  • The name used on the order

  • A brief explanation for your request

If approved, you will receive return instructions and the return address.
Items sent back without prior approval may not be processed.

Return Shipping

  • Return shipping costs are the responsibility of the customer

  • We strongly recommend using a trackable shipping method

  • Held & Honest is not responsible for items lost in return transit

Refunds

Once your return is received and inspected:

  • Approved refunds apply to the product price only

  • Original shipping and handling fees are non-refundable

  • Refunds are issued to the original payment method

  • Please allow 5–7 business days after processing for the refund to appear

Non-Returnable Items

The following items are not eligible for return or refund:

  • Journals that show signs of use or wear

  • Gift cards

  • Digital products

  • All digital products are non-refundable.

  • Final sale or promotional items

  • Replacement items

  • Requests submitted outside the return window

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 7 days of delivery at assistant@heldhonest.com and include:

  • Your order number

  • A brief description of the issue

  • Clear photo evidence

Approved claims may be resolved with a replacement or store credit.

Billing Disputes

If you have a concern with your order, please contact us directly so we can assist.

Unauthorized disputes may be reviewed using order records, delivery confirmation, and communication history.

Policy Enforcement

Held & Honest reserves the right to:

  • Limit or decline returns at our discretion

  • Refuse service to customers with repeated return or dispute activity

  • Modify this policy at any time

Contact

📧 assistant@heldhonest.com
Response time: 1–2 business days